Refund and Returns Policy of Truerapic


Effective Date: January 3, 2025

At Truerapic, we want you to feel confident and satisfied with your purchases. If you’re not completely happy with your order, we offer a fair and straightforward refund and returns policy to make your shopping experience stress-free.

For any questions or concerns, please contact us at:

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of delivery.
  • Products must be in original condition, unworn, unwashed, and with all tags and packaging intact.
  • Customized or personalized items, gift cards, and clearance items are non-returnable unless defective.

2. How to Initiate a Return

To begin the return process:

  1. Contact Us: Email [email protected] with your order number, a brief explanation for the return, and any supporting images if the product is defective.
  2. Approval: Once your return request is approved, we will provide you with a Return Authorization (RA) number and detailed instructions.
  3. Shipping the Return: Pack the item securely and include the RA number inside the package. Ship the item to the address provided in the return instructions. Customers are responsible for return shipping costs unless the item was defective or incorrect.

3. Refunds

Refunds are issued in the original payment method under these conditions:

  • Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item(s).
  • Refund Amount: The refunded amount will exclude original shipping fees unless the return is due to an error on our part (e.g., defective, damaged, or incorrect items).
  • Notifications: You will receive an email confirmation once your refund has been processed.

4. Exchanges

If you need to exchange an item for a different size, color, or style:

  1. Follow the return process outlined above.
  2. Place a new order for the desired item.
  3. Once your return is processed, we will issue a refund for the original purchase.

We recommend ordering the replacement item promptly to ensure availability.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered:

  • Contact us immediately at [email protected] with your order number and clear photos of the issue.
  • We will offer a replacement, refund, or store credit, including covering any associated shipping costs.

6. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.
  • Items marked as final sale or clearance.
  • Gift cards and promotional items received as part of a purchase.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item without proof of delivery.

8. Policy Updates

This Refund and Returns Policy is effective as of December 4, 2024. We reserve the right to update or modify this policy at any time. Changes will be posted on our website at www.truerapic.net.

9. Contact Us

For assistance with refunds or returns, contact us:

Thank you for choosing Truerapic. We are committed to ensuring your satisfaction and making your holiday shopping experience as joyful as possible.