Shipment Policy

Effective: January 3, 2025

1. Processing Time

Orders are typically processed within 1-2 business days of receipt. Orders placed after 5:00 PM (local time) will be processed the next business day. During peak seasons or special promotions, processing times may be slightly longer.

2. Shipping Methods

We offer a variety of shipping methods, including standard, expedited, and overnight delivery options. The available options will be presented to you during checkout, allowing you to choose the best method based on your needs and location.

3. Shipping Costs

Shipping costs are calculated based on the shipping method selected and the destination address. Free shipping may be available for orders over a certain amount or during promotional periods. Please check the details during checkout for any applicable discounts or free shipping offers.

4. Delivery Timeframes

  • Standard Shipping: Typically arrives in 3-7 business days.
  • Expedited Shipping: Typically arrives in 2-3 business days.
  • Overnight Shipping: Delivery within 1 business day.

Please note that delivery times may vary depending on the carrier, destination, and other factors.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment through the carrier’s website.

6. Shipping Restrictions

Currently, TrueRapic ships to all U.S. states. We do not offer international shipping at this time. For international inquiries, please contact our customer service team for updates.

7. Shipping Address

Please ensure that the shipping address entered during checkout is accurate and complete. TrueRapic is not responsible for delays or delivery failures due to incorrect or incomplete shipping addresses. If you need to change the address after placing an order, please contact us immediately at [email protected].

8. Lost or Damaged Items

In the rare event that your shipment is lost or damaged, please contact us within 7 days of receiving your order. We will work with the carrier to resolve the issue, either by issuing a replacement or refund depending on the circumstances.

9. Shipping Holidays

Please note that there may be shipping delays during major holidays or severe weather events. We recommend checking with your local carrier for updates during such times.